Refund Policy

Last updated: January 29 2024

 

Thank you for choosing Bright Aardvark. We value your business and strive to provide exceptional service. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

 

1. Digital Products (Courses, E-books, Worksheets, etc.):

 

• 1.1 Refund Eligibility:

  • Refunds for digital products are available within 30 days from the date of purchase. After this period, no refunds will be issued.

• 1.2 How to Request a Refund:

  • To request a refund, please contact our customer support team at hello@brightaardvark.com with your order details.

  • Your refund request must be submitted within the specified refund eligibility period.

• 1.3 Refund Processing:

  • Once your refund request is received and approved, we will process the refund to the original method of payment.

  • Refunds may take 7 business days to be reflected in your account.

2. Consulting Services:

 

• 2.1 Refund Eligibility:

  • Refunds for consulting services are available within 30 days from the date of the initial consultation. After this period, no refunds will be issued.

  • Any services already rendered up to the point of the refund request are non-refundable.

• 2.2 How to Request a Refund:

  • To request a refund for consulting services, please contact our customer support team at hello@brightaardvark.com with your service details.

  • Your refund request must be submitted within the specified refund eligibility period.

• 2.3 Refund Processing:

  • Once your refund request is received and approved, we will process the refund to the original method of payment.

  • Refunds may take 7 business days to be reflected in your account.

3. Contact Information:

 

If you have any questions about our refund policy, please contact us at hello@brightaardvark.com